Shima Khaki
Product Design Leader, Systems Strategy & AI Powered Product Design
Designing clear, scalable systems and AI-powered products for real-world impact.
Previously at Meta, GE Healthcare, Compliance.ai, and the Public Library of Science.
Compliance.AI
Head of Design
Redefining regulatory change management with AI-powered RegTech innovation.
Industry-first automated workflow · 3× platform adoption · SIIA CODiE Award finalist (2019)
GE Healthcare
Senior Systems Designer
Reimagining cancer care coordination through digital workflow transformation.
Designed for 3 months → 1 day from diagnosis to treatment plan · Field research at Institut Gustave Roussy · End-to-end care workflow design
Reimagining cancer care coordination through digital workflow transformation.
3 months → 1 day: Designing a system to accelerate diagnosis-to-treatment pathways.
Public Library of Science
Lead Product Designer
Streamlining scientific publishing through research-driven systems design.
Redesigned Aperta into a scalable publishing platform · Unified workflows across authors, editors, and reviewers · Launched with PLOS ONE
my design philosophy
Most complex systems don't fail because something is missing. They fail because the pieces don't connect.
Across healthcare, scientific publishing, regulatory compliance, and infrastructure operations, I’ve found the same pattern: the capability exists, but information, decisions, and responsibilities become fragmented across teams. What looks like complexity is often a breakdown in connection.
Systems are run by people, so understanding their realities, pressures, and constraints is essential to designing solutions that hold up in practice. I design for the connections between people, processes, and technology — understanding the full system before shaping the solution and building structures that remain coherent as they evolve.
how I work
Immerse — I go where the work happens. Clinical floors, editorial offices, operations teams. Context that doesn't survive a survey.
Diagnose — I look for the systemic constraint, not the loudest complaint. The stated problem and the real one are rarely the same.
Model — I map roles, handoffs, and decision points until the system is legible. This is where the actual problem usually becomes obvious.
Architect — I design the workflow and information structure, then the patterns that keep it consistent as it extends.
Throughout, I validate with the people who use it — and go back when the model is wrong.
about me
I'm a Senior Product Designer who works on systems most people find too tangled to touch — clinical care pathways, scientific publishing, regulatory compliance, and data center operations. The common thread is complexity that has grown faster than anyone's ability to see it whole.
My work starts where the work happens: with clinical teams, researchers, editorial offices, and operations groups. I look beyond the stated problem to uncover the underlying systemic constraint. From there, I map the system, design workflows and information structures that bring clarity, and build product systems that remain coherent as they evolve.
I combine research, systems thinking, and product strategy to design technology that works for both organizations and the people inside them. I hold an MFA in Interaction Design from California College of the Arts, and I'm currently consulting independently from Bethesda, Maryland — most recently designing service delivery systems and AI-assisted tools for a nonprofit supporting displaced communities.